PRIVACY POLICY

　At MAGE & MANE, it is our mission to provide each and every one of our guests with an extraordinary beauty experience paired with the highest level of quality customer service. In order to maintain this service and for the protection of our clients, stylists, and MAGE&MANE, we shall adhere to the following policies:

RESERVATIONS

　MAGE & MANE encourages all guests to schedule a reservation if they would like services at our headspa. As each appointment is a customized ceremony, we do not accept walk-in guests.
　Appointments can be made through our booking system on our website.. Please note, a credit card is required to complete the reservation. Please also inform us of any allergies, product reactions, or any other health concerns while booking an appointment. A confirmation message will be sent out by our automated system once your appointment is successfully booked. MAGE&MANE itself is unable to read or reply to any text messages. Please do not reply to the confirmation message. Please reach out to us by phone or email only.
　While MAGE & MANE accepts both cash (there is an ATM machine in the salon below us) and credit for the payment, we kindly ask that any gratuity be made in cash or through Venmo. If needed, there is an ATM machine available in the salon below us.

CANCELLATIONS

　MAGE & MANE has a 48-hour policy. We understand that plans may suddenly change, and schedule adjustments are sometimes unavoidable. We kindly ask that you give us at least 48-hours’ notice if you need to cancel, reschedule, or make any changes to a scheduled appointment. Changes within 24 hours of the appointment time will be subject to a fee of 50% for the scheduled session. This includes any changes of a scheduled service to a shorter or less expensive service. Even if the customer shows up to the salon, if the service was altered to something different than what was booked, the customer is required to pay either the cost of the original service or the penalty fee for the originally booked service AND the cost of the new service as per MAGE&MANE's discretion.
　If a client attempts to call the headspa but was unable to get through, the client will still be responsible for leaving a voicemail or sending an email so that MAGE&MANE has a message along with a time stamp of when the change was requested. If the time stamp and message was not marked as before 24 hours of the scheduled service or if no voicemail or email exist at all, the policy will still apply.
　A reminder will promptly be sent via text & email by our appointment system 7 days and 72 hours before the appointment. Any cancellations, rescheduling, or appointment changes must be done before 48 hours of the scheduled appointment time in order to avoid possible penalties. Please note that the reminder messages are a courtesy service, but each customer is responsible for keeping their appointment, regardless of whether or not a message is received. Guests who have accumulated multiple cancellations - whether within 48 hours or otherwise - may no longer be allowed to make any further reservations. The cancellation limit for each guest is as determined by the headspa.
　If a guest chooses to cancel, reschedule, or make any changes to an appointment in which a deposit was already made, the deposit will be refunded if the request was made prior to the 24 hour window. If the request was made within 24 hours of the appointment, MAGE&MANE reserves the right to keep the deposit as a penalty fee.

TARDINESS

　It is recommended that all guests arrive a minimum of 15 minutes prior to their appointments. If you are expecting to be late for any reason, please call or email the salon as soon as possible. If a guest is late, MAGE & MANE cannot guarantee a full service and may have to reschedule the appointment for another day. For the Head Spa, we may be able to accommodate a shorter version of the service for late customers; however, full price of the scheduled service will still be charged. Therefore, late arrivals by more than 15 minutes will only be honored at the headspa’s discretion and may be subject to a possible fee.

NO SHOW

　MAGE & MANE reserves the right to charge 100% of the intended service, as a "No Show" fee, for any guest who fails to arrive for a scheduled appointment without any prior notice or cancels/reschedules an appointment within 48 hours of the scheduled reservation. If you arrive to the headspa for a scheduled appointment but then decide to not receive the service or change to a service that requires less time, this would be considered a "No Show" and we will have to charge a penalty for the original time booked.

ONLINE SHOPPING

　MAGE & MANE offers online shopping through our site for our Head Spa retail products and will be coming soon.

GIFT CARDS

　Gift cards are available for purchase only at MAGE & MANE directly off our website. Please be aware any gift cards/certificate offered through other third-party vendor is not valid at our headspa.
　MAGE & MANE requires the unique code on the gift card in order to be redeemed. Gift cards will have the unique code above the expiration date. MAGE&MANE does not accept any photographs, scans, etc that does not contain the code in replacement for a usable card with a code. MAGE&MANE is not responsible for any gift card that is lost, stolen, destroyed, or used without permission.
　Gift cards are not redeemable for cash, cannot be returned/refunded, cannot be used with other promotional offers, and cannot be used to purchase another gift card. Please note that our headspa's services and retail products are taxed while gift cards are not. Therefore, any transaction that exceeds the gift card's amount must be paid through cash or credit card. Gift cards cannot be used towards gratuity.
　Please advise that services are subject to availability. In the event the desired service is not available by time of expiration, the gift card may be used towards another service. Gift cards are valid for 12 months after issue date. Expiration dates are not extendable. MAGE & MANE will not be responsible for any situation in which a gift card holder only wants to redeem a gift card for a certain service, but there is no availability in the schedule by the time of expiration. Gift cards are a monetary amount and can be only used for services at MAGE & MANE. If the gift card holder allows a gift card to expire because they personally do not want to redeem it for anything other than their desired service, MAGE & MANE cannot be held responsible.

SERVICE SATISFACTION

MAGE & MANE strives to provide the best ceremonial headspa experience possible. Our intent is to have all our guests leave realigned, renewed, & rejuvenated. While we do not refund any services, if you are not 100% satisfied, we will happily try to correct any issues.

PRODUCT REFUNDS

　All products are final sales. Products cannot be returned for exchange, credit, or refund.

PRIVACY DISCLOSURE

　MAGE & MANE believes that every guest has a right to confidentiality and privacy. Any discussions between the guest and their Mage will remain confidential. In addition, any personal information shared with us will not be released to any third parties. In order to best accommodate our guests, MAGE & MANE does collect and use certain personal information. This may include the guest’s name, address, email address, phone number, and credit card details. We use this information to process reservations, complete transactions, improve our services, and send promotional materials. Credit card details are collected as a safety procedure for any failure to comply to our headspa’s policy. Charges will only be made in the case of cancellations, tardiness, and no shows. Guests are expected to pay at the time of their reservation. MAGE & MANE values our clients’ confidentiality and privacy. Our clients’ nonpublic information will always remain highly secured with access only available to management.

MEDICAL DISCLAIMER

Vanessa Rose and Huda Alyacobe are not a licensed medical doctor or other formally licensed healthcare professional and does not render medical, psychological, or other professional advice or treatment, nor does she provide or prescribe any medical diagnosis, treatment or medication. Nothing on this website should be construed as healthcare advice. Vanessa Rose  encourages you to seek the care of a licensed healthcare professional if you believe such care is required. Rosemarie Fem does not promise benefits, claim cures, or guarantee results to be achieved. Rosemarie Fem makes no guarantees or warranties related to her service.